Our Approach

Professionalism 

We believe that our clients retain us to make a useful and cost-effective contribution to their activities. We provide this through the skills and years of experience, through original in-depth research and by providing insight and recommendations that are of practical value. We consider ourselves professionals and expect our clients to demand of us the same degree of expertise, quality of work and cost effectiveness that they would expect of themselves. 

Quality 

We are firmly committed to the quality of our work. We do not employ associates or subcontractors. We are directly and continuously involved in all projects undertaken for clients Research is comprehensive and it undertaken by qualified personnel using professional techniques of data collection and analysis. Quality control is vigorously enforced at all stages of projects and full details of data collected, techniques and methodologies used, and research assumptions are always available to clients. 

Client support 

We aim to provide services that are directly useful to our clients. Every effort is made at the commencement of a project to ensure that work undertaken adequately responds to the needs of clients. Our staff remain accessible while projects are being conducted and provide in-depth support for clients in interpreting the results of our research and implementing recommended solutions. 

Cost-Effectiveness 

We believe that the fees paid by clients are better spent in research and consulting time than on administrative overhead. Surveying and research expenses for projects are billed at rates specified in advance, in addition, we travel in a manner consistent with each client's standards and policies. Details of all project expenses will be supplied to clients on request.